Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Discover what an Etsy scam looks like, and how to protect yourself. Poshmark is a trademark of Poshmark, Inc. What if I Disagree With the Buyer? If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. In short, they are preloved fashion apps. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. Can anyone help me? This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. How do I refund a buyer who paid with Depop Payments? Meet-in-person transactions. He towed the trailer away with mower and equipment. The app is popular in countries across Europe, such as France and the UK. You are viewing the PayPal Community Archives. As resellers, we all want the perfect sales experience from start to finish. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. PayPal uses SSL 128-bit encryption to keep data safe. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Tap on the purchase/sale you want to leave feedback for. Here are some popular online retailers and payment systems thatoffer Buyer Protection. He came to my house and tried out mower. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? 10 Great Marketplaces Every Reseller Should Consider. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Besides contact details, the page also offers a brief overview of the app. Kidizen is a trademark of Kidizen, Inc. Click the Issue Refund link. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Does anybody know if I will get my 90 back? Looking for a trustworthy luxury fashion marketplace? Price your items competitively and fairly so both you and the buyer are getting the best deal. I definitely sent the payment through depop instant pay as goods/services thank god! This application is not endorsed or certified by Depop, Inc. A sub for discussing all things Depop. Really confused how this can happen. Kudos / Solution appreciated. Be prepared to walk away. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Buyers want authenticity and transparency. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Respond to refund requests quickly. However, Depop is also used by small businesses offering new products. By browsing this website, you consent to the use of cookies. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Purchases made without using the BUY button. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. If you paid by credit card and the issuing bank has initiated a chargeback. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Additionally, Depop is a great platform for finding vintage fashion. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. So, can you trust these apps with your data and money? Select Selling > Refund Depop fee. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. The seller doesn't fulfill their return policy as stated in the listing. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. PayPal provides buyers with 180 days to open up a dispute about a transaction. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. This application is not endorsed or certified by Kidizen, Inc. You can also make offers if you want to try and bring down the price a little. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Scan this QR code to download the app now. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Ah that's brilliant thank you so much, you've put my mind at ease!! All you need to do is make sure your buyer returns the item using tracked shipping. Save face. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. . sold an item for 150 and going to revieve 130 smh. Etsy is a trademark of Etsy, Inc. Depop Payments refunds Log in to the Depop app. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Assign value in a principled manner. You can do this up to 180 days after the purchase. You can use the error code to cross reference with Paypal API errors. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Youll get a full refund if you dont receive your item. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Refund Request LetterWhy Is It Important? Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Each user has 180 days to request a refund via Depop. Home FAQ Quick Answer: How To Issue A Refund On Depop. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Thanks for your submission to r/Depop ! We may suspend an account for any of the following reasons: Prohibited Items. So in the event of an item received but not as described dispute its always one persons word against anothers. Related:Common eBay Scams to Be Aware Of. Will PayPal refund me if item not received? Abusive behaviour or harassment toward other Depop users or staff. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. How do you handle a customer requesting a refund? You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. You are viewing the PayPal Community Archives. Mention relevant aspects of the transaction such as dates and place of delivery. However, it's important to note that Depop charges a higher fee. How to Buy Online Safely, Securely, and Confidently. When you make a purchase using links on our site, we may earn an affiliate commission. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Find the payment you want to refund and click on the name of the payer. Include details about the productwhat was purchased, when, and what the price was. Remember to always keep buyer/seller communication on Depop. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Depop has buyer and seller protection that covers all transactions made within the app. No, as long as you are a responsible & careful user. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Ask for some feedback. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. By browsing this website, you consent to the use of cookies. eBay is a trademark of eBay, Inc. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Quick Answer: How To Issue A Refund On Depop. But why is it important? What happens if someone requests a refund on PayPal? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. But how do these two apps differ, and which should you use? Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Advice is voluntary. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Depop Payments refunds Log in to the Depop app. Will Depop ban my store for using Sales Bot? How to avoid common Depop scams and fraud while selling on this popular marketplace! Depop allows you to send and receive money by linking your PayPal account. Confirm the amount and click Submit. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. You can find vintage pieces on Vinted, but they're certainly not as common. This application uses the eBay API but is not endorsed or certified by eBay, Inc. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. Explain why you want to return the item. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. 3. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. So, if this sounds more like you, it may be worth paying the higher fee on Depop. Each user has 180 days to request a refund via Depop. Select the transaction youd like to refund > tap Refund. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Select the transaction you'd like to refund > tap Refund. Determine if the flaw or issue was something you missed, or happened after the item left your possession. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Answer: Verify the date of the Paypal transaction. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Leave the Archive. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. View solution in original post 1 Kudo Login to Reply or Kudo You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Payment is made via the Amazon.com website. The issue was outside of your control and contacting the shipping service may help you settle the issue. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. This is a decent chunk of your overall profit, so it is worth keeping in mind. Always use tracked shipping and always share it with the buyer once available. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. This makes it sound like they've probably deleted their paypal account too? If you want to sell items on Depop, the process is very simple. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. This content may be old or outdated. Having formally issued a return on the platform, arranging the return is the next step. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Email: support@depop.com. 5 months later I get an email where he wants a complete refund. Explain your decision. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Providing proof of return will enable the refund to be processed. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Also the depop profile has blocked me. Provide evidence that the claim is false and that you qualify for Depops seller protection. screenshot of the completed refund in your PayPal account) There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. The best return or refund experience is avoiding one altogether. Offer an alternative solution. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. If they reject, the dispute will be escalated to the Depop Support Team. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. I can affors to lose 100 percent of my sale. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Grailed is a trademark of Grailed, Inc. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Readers like you help support MUO. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. So in the event of an item received but not as described dispute its always one persons word against anothers. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Depop is particularly popular with users in the US and UK. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Check us out! To send a full refund, follow the steps for Full refund. Listing Items on the Depop App. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. The person paid via goods as PayPal took a percentage. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Almost 10 thousand dollars! I didn't ship anything. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Can you get a full refund on Depop? Hi, thanks for your speedy reply. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Tap > tap All sold items. If it's a low-cost selling process you're looking for, Vinted is likely the better option. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Log into your PayPal account. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams.

Vulcan Firearms Lawsuit, Riverside County Coroner Unidentified, What Is The Rate Of Bluetooth Speaker?, Was The Smarter Sentencing Act 2021 Passed, Articles D