Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Hours of Operation Get contact information, hours, and more. so today the mail man though the box that came in the mail from the truck and did not stop. Suite 200 For website-related issues only, contact the webmaster. Major Account Manager. Postal Bulletin 22225 > Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. My mail is still on hold and they refuse to deliver for no reason. Please enter the USPS Tracking number or confirmation number if available. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Select your state or territory from the alphabetical listing. Saturday 8 AM 6 PM ET. Another option is to file a complaint with the Postal Service Consumer Affairs Office. Monday - Friday 8 AM - 8:30 PM ET. Get email updates on the latest OIG news. I will lose out on $700 because I now have to wait until Friday to pick up my package. I purchased a home in a community that has a cluster mailbox. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. If you do not wish to provide contact information, you may submit your complaint anonymously. The site is secure. Average of 1 Customer Reviews. There is no reason my package shouldn't have been delivered. Contact PostalOne! PO Box 51234. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. See a list of all upcoming USPS holidays and events. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. Email: USPS Customer Service Customer Care: Track: . 1-800-610-8734 eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Monday Friday 8 AM 4:30 PM ET International Association of Better Business Bureaus. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . She was friendly and helpful. For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping Postal Inspection Service. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. Email: USPS Customer Service. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. If youd like to speak with a representative about another issue with your package, please call us. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. how to participate Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. Today I receive notice that they said they did deliver it right. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. Note that complaint text that is displayed might not represent all complaints filed with BBB. Closed Saturdays, Sundays, and Postal Holidays. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! Hours of Operation This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). USPS Corporate Account Address Element Correction / Address Change Service *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. April 5, 2023. 1401 W Fort St, Rm M-157. If you have trouble using one of the following, please give us a call. Sitemap, about the prc Saturday 8 AM - 6 PM ET. Monday Friday 7 AM 11 PM ET BBB Business Profiles are subject to change at any time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once on November 16, 2022 and again in January through USPS.com. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. we have ring cams all over the house and have videos. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. Fill out a short form or get tips to fix some of the most common issues right from your computer. At this point it feels like willful disrespect. Still nothing. Very unprofessional! To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Why am I being treated with malfeasance and indifference? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Vulnerability Disclosure Policy Closed Saturdays, Sundays, and Postal Holidays. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. Postal Service complaint Find out how to file a complaint with the U.S. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. The U.S. - USPS Connect with our customer service representatives to help resolve your issue and get back on track. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . File a U.S. We are always home because we work from home. i do not know how to email. 25 Dorchester Ave. Boston MA 02205-9602. Hours of Operation Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Complaints Complaints against the government Consumer product and service complaints . When they in fact did not. The Technical Support team can help when a website application or form doesn't work properly. Postal facilities are closed on federal holidays. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Monday Friday 8 AM 8:30 PM ET The Technical Support team can help when a website application or form doesn't work properly. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Do You Represent A Business On Our Site? The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. reports/data, 901 New York Avenue NW Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Provides information from the Postal Service to customers on Postal policy and procedures. TTY Access for Deaf & Hard of Hearing. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Find the "TRS Telephone Numbers" section to get the specific number you need. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. The post office I think is stealing my packages investigates themselves? Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. I had to go to post office and pay ***** to have the locks changed. All Rights Reserved. What is the best way to contact the United States Postal Service? But some circumstances warrant notifying us here at the OIG, or the U.S. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. Before sharing sensitive information, make sure youre on a federal government site. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. They have no proof but close my claim. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Inspector General, Privacy Policy 475 L Enfant Plaza SW i have posted on ******* and ******** about the bad **** in ****. They are literally right in front of the mailboxes and they are available. Find the "TRS Telephone Numbers" section to get the specific number you need. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. To locate the post office nearest you: click here. Call with questions about stamps or orders placed online through The Postal Store. An official website of the United States government. Federal government websites often end in .gov or .mil. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Box or the front desk has not received it. Instead my mail is being returned to sender. Connect with our customer service representatives to help resolve your issue and get back on track. Find information on our most convenient and affordable shipping and mailing services. Well guide you through the process. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. LAST UPDATED: Learn where to complain about a postal employee or facility. Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. The webpage is organized to provide consumers . USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan Visit: FAQ | USPS. IPv6 Supplemental Policy Priority Express fees start at $22.95, and shipping runs seven days a. Monday Friday 7 AM 11 PM ET Something should be done and they need to be held accountable. See a list of all upcoming USPS holidays and events. Try these handy links: General Information on Postal Service products and services: click here. If youd like to speak with a representative about another issue with your package, please call us. Ste 501 Memphis, TN 38188-1001 . Please provide as much detail as you can. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. Are you serious? Use their online contact form. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. For answers to frequently asked questions and customer service help: click here. Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. case information . Complaint About Mail Service Use the USPS website's Email Us form. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. (248) 546-7107. He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Informed Delivery Support Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. Find the nearest USPS location by city and state or ZIP Code. EEO and No FEAR Act They always put the package inside by our door, where it is safe, and they ring the bell. Email: USPS Customer Service This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?)

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